> **Building with AI coding agents?** Install the authstack plugin with one command. This equips your agent with accurate Scalekit implementation patterns.
>
> **Recommended**:
> ```bash
> npx @scalekit-inc/cli setup
> ```
>
> Global:
> ```bash
> npm install -g @scalekit-inc/cli
> scalekit setup
> ```
>
> Supports Claude Code, Cursor, GitHub Copilot, Codex + skills for 40+ agents.
> Features: full-stack-auth, agent-auth, mcp-auth, modular-sso, modular-scim.
> [Full setup guide](https://docs.scalekit.com/dev-kit/build-with-ai/)

---

# ServiceNow connector

1. ### Install the SDK

   ```bash frame="terminal"
       npm install @scalekit-sdk/node
       ```
     ```bash frame="terminal"
       pip install scalekit
       ```
     Full SDK reference: [Node.js](/agentkit/sdks/node/) | [Python](/agentkit/sdks/python/)

2. ### Set your credentials

   <AgentKitCredentials />

3. ### Set up the connector

   Register your ServiceNow credentials with Scalekit so it handles the token lifecycle. You do this once per environment.

   <details>
   <summary>Dashboard setup steps</summary>

   <SetupServicenowSection />

   </details>

4. ### Authorize and make your first call

   <QuickstartGenericOauthSection connector="servicenow" toolName="servicenow_attachment_list" providerName="ServiceNow" />

## What you can do

Connect this agent connector to let your agent:

- **Update user group, sc task, user** — Update fields on an existing user group in ServiceNow, such as its name, description, manager, or active status
- **List sc task, user role, user** — Retrieve a list of catalog fulfillment tasks (sc_task) from ServiceNow, optionally filtered with an encoded query such as `request_item=<sys_id>` to scope to one Requested Item
- **Get sc task, sc req item, knowledge base** — Retrieve a specific catalog task (sc_task) by its sys_id
- **Create sc task, user group, user** — Create a fulfillment task (sc_task) for a specific Requested Item in ServiceNow Service Catalog
- **Resolve problem, incident** — Resolve a problem by setting its state to Closed/Resolved (104) and recording the permanent fix
- **Error problem mark known** — Mark a problem as a known error by setting its state to Known Error (102) once the root cause has been identified

## Common workflows

<SectionAfterSetupServicenowCommonWorkflows />

## Tool list

Use the exact tool names from the **Tool list** below when you call `execute_tool`. If you're not sure which name to use, list the tools available for the current user first.

<ToolList tools={tools} />

---

## More Scalekit documentation

| Resource | What it contains | When to use it |
|----------|-----------------|----------------|
| [/llms.txt](/llms.txt) | Structured index with routing hints per product area | Start here — find which documentation set covers your topic before loading full content |
| [/llms-full.txt](/llms-full.txt) | Complete documentation for all Scalekit products in one file | Use when you need exhaustive context across multiple products or when the topic spans several areas |
| [sitemap-0.xml](https://docs.scalekit.com/sitemap-0.xml) | Full URL list of every documentation page | Use to discover specific page URLs you can fetch for targeted, page-level answers |